Frequently Asked Questions
Find answers to common questions about our professional imaging gear
Do your cameras and lenses come with a manufacturer warranty?
Yes, all new equipment purchased from PROCAM is sourced from authorized distributors and includes a full manufacturer's warranty.
Do you offer equipment sensor cleaning services?
We offer professional sensor cleaning for DSLRs and mirrorless cameras at our service centers. Please contact support to schedule a drop-off.
Can I trade in my old gear for credit toward a new purchase?
Absolutely. We have a robust trade-in program. Simply submit your gear details for a professional appraisal and quote.
Are the batteries and chargers included with camera bodies?
All new camera bodies include the standard manufacturer-supplied battery and charging solution unless otherwise noted in the product description.
Do you offer international shipping for high-end cinema equipment?
We ship to select international locations. Please note that customs duties and import taxes are the responsibility of the recipient.
How can I track my order once it has shipped?
Once your order is processed, you will receive an email confirmation containing your tracking number and a link to the carrier's portal.